Ordering
Ordering
How do I check my order status?
After your order is shipped, we will send a tracking number via email. Use this number here to monitor your package's journey or use your email and order number. You can also see the details of your purchase in your account here.
For any concerns, please reach out to us at support@interstellarworld.shop.
Why didn`t I receive my order confirmation or tracking?
Spam filters or misspelling of the email address at checkout may cause our messages to get lost.
Feel free to reach out to Customer Care if you can't find the confirmation or tracking info.
Can I change my order?
No - we are unable to change your order. Once confirmed, your order is packaged for shipping as quickly as possible.
Feel free to reach out to Customer Care - we may be able to cancel the order. From there you would be welcome to set up a new order!
How do I use promo codes?
Promo codes are entered at CHECKOUT - after you have confirmed the cart. On mobile, this is after confirming shipping info.
Promotion codes will not combine with other offers or apply during site wide sale periods.
What types of payments do you accept?
We accept Apple Pay, Google, Meta, and the typical card providers. We also offer pay-in-installment options with Shop Pay.
You can also check the accepted payment methods in the footer of this website.
Do you honor price adjustments?
Interstellar World will honor price adjustments under these terms:
If an item you bought on interestellarworld.shop goes on sale within 5 days of purchase, we will refund the price difference to the original form of payment or with credit.
Price adjustments do not stack with other promotions - we will provide a partial refund for the best offer. Any price adjustments to Final Sale prices cannot be returned.
